RoadServe Enterprise
Raise a roadside job without calling vendors
Your desk enters the complaint. A KYC-verified partner near the pin gets it at the rate you already agreed with us. Instant now, or pick a time 4 to 48 hours later.
- Radius
- Only nearby partners
- Rate
- Fixed before the job
- 4 to 48h
- Scheduled slots
The problem
RSA desks still run on phone calls
Most RSA companies still find a mechanic, agree a price and set an ETA over calls. The job gets done, but nobody can see the rate, the time depends on who is free, and the person waiting is the customer.
01
Desk keeps calling vendors
Someone on the phone hunts for a free mechanic. Every extra call is time the customer spends on the road.
02
Price is decided on that call
The rate changes with who picks up and how the talk goes. There is no card the desk, the partner and the customer can all see.
03
Whoever is free goes, not whoever is near
If nearby partners are busy, the job goes far. ETAs slip and the desk cannot give a time.
04
The customer deals with the mess
Convincing, haggling and calling back all land on the person who is already stuck.
What you get after login
One portal for rate, partner, status and money
What the desk used to do on the phone is on one screen. You can tell the customer a rate and a time before anyone is called.
Raise a job
Now, or pick a time 4 to 48 hours later
Use the portal form or the API. Pin the location from Google, a maps link or lat-lng. If the vehicle can wait, book a slot 4 to 48 hours ahead and the scheduled rate applies. That is usually cheaper than a night instant job.
- Google location search
- Your own reference ID
- Instant or scheduled
Assignment
Only partners inside the radius see the job
The pin decides who is eligible. KYC-verified partners in that radius get the request with your rate already filled. You set a wait window, then pick nearest or lowest, choose yourself, or bargain if the account allows it.
- Radius decides who sees it
- Nearest or lowest auto-pick
- Bargain in chat if you allow it
Rate card
One card. Same number for everyone.
City or state cards by service, day and night, instant and scheduled. Base covers included km. Extra ₹/km is on go and return. Fuel follows the live pump rate at the job. We set this with you at onboarding. Portal users can only read it.
- City, then state, then All India
- Day / night, instant / scheduled
- Included km plus extra ₹/km
Live status
See the job on the ticket
Assigned, reached, in progress, done. Arrival OTP is on the screen for the customer. Chat with the partner from the same ticket if something changes.
- Arrival OTP
- Chat on the ticket
- Status to your webhook
Wallet
Pay when the work is done
Add points on Razorpay or by bank transfer. Your per-complaint fee and the mechanic rate leave the wallet only on completion. Cancelled jobs are not billed. Portal subscription, if any, is a separate monthly Autopay.
- Charged on completion
- GST invoice on top-ups
- New jobs stop if balance is low
API
Connect your claims or TMS system
One POST with an API key. Use Idempotency-Key if you retry. Scheduled time, drop location and pick mode go in the body. Keys, logs and docs are in the portal.
- REST with API keys
- Safe retries
- Request logs in the portal
Why this exists
The driver on the shoulder should not be bargaining
Vision
Every roadside job in India should have a known rate, a known partner and a known time before anyone touches the vehicle.
Mission
Put radius assignment, pre-fixed rate cards, 4 to 48 hour slots and a wallet that pays only for completed work in one place. Same KYC-verified partners who already work on the RoadServe consumer app.
- 24/7
- Instant jobs
- 4 to 48h
- Scheduled window
- 0
- Vendor calls per job
Who this is for
One wallet and rate card, many tickets
This is not the consumer app with a company login. It is a desk for teams that raise RSA for someone else.
Insurance / TPA
The claim executive enters vehicle, pin and cover type. Partners in radius see your rate. OTP on the ticket for the policyholder.
Fleet and lease
Control room raises the job with the trip ID from your TMS. Use scheduled slots when the breakdown is not urgent.
OEM / dealer RSA
Your helpdesk stays with the motorist. RoadServe partners move. Same SLA language you already sell.
Your own product
Your app raises the job through the API. The portal shows quotes and status until those screens live in your product.
How it works
From setup to the first completed job
We set the account once with you. After that every ticket follows the same six steps.
- 1
Account
We create the company, city rate cards, wait window and wallet rules.
- 2
Wallet
Top up on Razorpay (GST extra) or by bank transfer. New jobs stop if balance is low.
- 3
Raise
Portal or API. Instant now, or scheduled 4 to 48 hours later.
- 4
Assign
Partners in radius see your rate. Auto-pick, choose, or bargain.
- 5
On site
Arrival OTP. Assigned, reached, in progress, done.
- 6
Charge
Fee and rate leave the wallet on completion. Cancelled jobs are not billed.
Get access
Leave a number. We open the desk.
There is no self signup. We create the company, agree the per-job fee and city rates, then send login. If you have GSTIN and a decision maker on the call, this is usually done the same working day.
- Monthly RSA volume and the cities you cover
- Who pays the mechanic: customer on site, your wallet, or invoice
- Or call 7909999427, WhatsApp 7909999427
